Three papers, one review

Verify your Moon Casino account before you withdraw

Confirm your identity once, because licensed casinos must know who they pay, and Moon Casino normally completes the review in 61 hours.

Start verification now

MGA LicensedLicensed by the Malta Gaming Authority (MGA/B2C/461/2016) since 2016

Before your payout

KYC essentials at a glance

See who runs the check and when it lands, the same short review Moon Casino applies to everyone.

Who checks

Moon Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/461/2016

Review time

61 hours

Needed by

Before your first withdrawal

Questions

[email protected]

Age checked

18+

A clean approval

What gets your file approved?

Read this while the verification window is open and your documents are still on the desk.

Early look, fewer delays

Open your account menu and find the verification area with its three upload slots. Moon Casino can ask at registration or at your first deposit, so look early.

Corners inside the frame

Photograph your photo identification flat on a dark surface with all four corners inside the frame. Watch for glare across the text and keep the expiry date readable.

Your address on paper

Scan a recent bill or bank statement showing your name and the address on your account. Capture the whole page, not a corner, with the issue date visible.

While the clock runs

Track the status in your account rather than resending the same file. A rejected copy needs one fresh shot of that page, then the 61 hours run.

At the upload screen

Papers that clear the identity check

Check the table below to see which copy goes where, so nothing comes back for a second try.

Photo identification

ConfirmsWho you are

Copy must showAll four corners, expiry date readable

Proof of address

ConfirmsWhere you live

Copy must showFull page, name and address visible

Payment card image

ConfirmsThe card you paid with

Copy must showCard face, name and last four digits

Get A Refused Document Through On Resend

Why does the name not match? The name, date of birth or address on the file has to equal what you set up in your account, letter for letter. Update your account details first, then resend Use the full legal name, not a nickname

Shoot It Flat And Bright. Glare, shadow or a corner outside the frame makes a photo unreadable, and a reviewer cannot accept what software cannot read. Shoot in daylight on a flat, dark surface Fit all four corners inside the frame

Altered File, Fresh Upload. Cut edges, blacked-out lines or a retouched scan count as altered, so send the untouched original instead. Send the complete page, uncropped Upload the camera file, not a screenshot

Explain where your stakes come from

Every licence carries duties. Moon Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/461/2016, which obliges us to know how the money behind your play was earned. Treat the ask as routine paperwork, never as an accusation. Questions go to [email protected].

Depending on what the review already holds, any of these may be requested from you.

Photo identification, unedited and current
A selfie with that identification in hand
Proof of address showing your street
Payment card image, both faces
Proof of address in your name only

Asked For Papers

Know Which Moments Hold A Payout

Verification sits inside the licence terms as a condition of play, never an optional extra.

Profile and document mismatch

A payout request against details that differ from your profile flags the account, and a reviewer asks for identification and proof of address to align them.

Send The Card Image First

Adding Skrill, Neteller, PayID or a card you have not used before can prompt a check, usually a card image in your own name.

What holds my payout?

Licence rules make a completed check a condition of the first payout, so the review opens as soon as you request it and must clear before money moves.

Outlier sums, wider review

A deposit or payout far above your usual pattern is reviewed for money-laundering risk, and the source of funds papers may be requested alongside your identification.

Fewer hold-ups

Answers that save a second upload

One licensed operator, five plain answers, no jargon between you and your payout.

What is a source of funds check actually for?+

Expect a routine step, not an accusation: the Malta Gaming Authority licence (MGA/B2C/461/2016) obliges us to know how deposited funds were earned. Answer the request with a document that shows the origin, and the review closes.

Is it safe to send my ID through this site?+

Yes. Everything moves over 256-bit TLS encryption and goes straight to [email protected], where only the staff on your case open it. Nothing sits in a shared folder.

Can I upload my documents from my phone?+

Yes. Shoot each page in daylight, hold the phone steady and check the text reads clearly before you send. Most cameras on a current handset are more than enough.

Will I have to send the same documents again later?+

Usually not. Once approved, the file stays on record and later withdrawals reuse it; a fresh copy is only requested if the ID expires or your details change.

Do I need to verify before my first withdrawal?+

Yes. Leave nothing to the last minute: the licence requires a completed check before the first payout leaves, and the casino may ask sooner, at registration or your first deposit.