Three limits, one pause

Moon Casino Responsible Gambling, Made Simple

Only play from 18+, and every Moon Casino account carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set a deposit limit

MGA LicensedLicensed by the Malta Gaming Authority (MGA/B2C/461/2016) since 2016

Five facts

Plain Facts Before the First Spin

Straight answers first, because that is how Moon Casino prefers to explain its protections.

Minimum age18+

LicenceMGA/B2C/461/2016

National registerBetStop

Helpline1800 858 858

Support email[email protected]

Tools for limits

Tools Already Waiting in Your Account

Nothing here is hidden in a menu the players cannot reach, and nothing costs extra.

Money in, capped

A deposit limit caps how much you can add to the account. Switch it on before the evening starts, when you know what the month allows.

Stopping point for losses

This one measures net losses, so play stops at a figure you chose calmly. Turn it on whenever a session could carry you past your plan.

Call time before you lose track

Session reminders tell you how long you have been playing. Set one on a long weekend or any stretch when the clock tends to disappear.

Take a deliberate break

A cooling-off period pauses your access for a while without closing anything. Choose it on a morning when play has felt heavier than you wanted.

Step away for good

Self-exclusion ends your access to the account for the period you choose. Use it when a pause no longer feels like enough.

Setting protection

How Long Does It Take to Set a Limit?

That it is fiddly or slow, when it takes about as long as a coffee order.

Open the profile menu

Once you are signed in, open the profile menu from your account name. Check that you are in the right player profile before you change anything.

Find the tools panel

Look for the responsible gambling section inside the profile. Everything sits together there, so you do not have to hunt through separate pages.

Choose money or time

Select the limit type that fits your concern, then set the level you are comfortable with. Choose it before play begins rather than after a result.

Save it, then check

Confirm the change and check that the new setting shows in your account. If it is missing, live chat is open at any hour.

Clarity Before Control Slips

Caught in the first weeks, these things are easy to answer with a deposit limit or a cooling-off period set in your account. Left alone, they harden. Gambling is entertainment that costs money, so the point is to keep the cost in view.

Read these as moments you recognise, not as a score to tally up.

Chasing a loss into the evening
Checking the balance before anything else
Playing past the stop you agreed
Borrowing to keep the session going
Hiding the amount you spent
Playing to fix a bad week
Nights planned around one more spin

Free help, no names

Free Help, Kept Confidential

Most people wait because they think money is the hurdle; these services cost nothing and keep your name to themselves.

National Gambling Helpline

A free, confidential line answering every hour of every day, for players and for the people around them. Counselling comes by phone, online chat or email, alongside self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support groups that meet across Australia, for people who gamble and for their relatives. Reaching them means sitting with others who know the situation, without cost and without anyone being named. gaaustralia.org.au

National Debt Helpline

Free financial counselling about gambling debt, for the player and for anyone carrying it with them. It answers on weekday business hours and helps sort out what is owed and who to speak to first. ndh.org.au

A Day Off or a Season Out?

Short Shut, Easy Return. A time-out means stepping away for hours or days while everything else stays as it was. You open it yourself from the account tools and the account stays closed for the period you chose. It comes to an end on its own.

Worth Closing for Months? Closing access for a long stretch is the heavier option, and the account stays shut for the whole of it. Start it from the same tools panel after a confirmation step. Ask support if you want it reviewed.

A Stop That Covers Every Operator. A national register named BetStop, run by the Australian Government through ACMA, holds a stop of at least three months, up to a lifetime. It runs from the register website in a few minutes, a support person may be nominated, and it cannot be shortened early. betstop.gov.au

Reading This Now

Read this before you decide to stop

Worth reading after a long night, or before you set your first limit.

Does self-excluding here also block me at other casinos?+

No. An exclusion set inside your Moon Casino account covers this account only. To block licensed online and phone wagering providers across Australia, you register with BetStop, the national register run by the Australian Government. That registration stops you betting elsewhere, opening accounts and receiving marketing.

Can I shorten a self-exclusion once it has started?+

No. The period you chose runs in full, and our support team cannot lift it early. Only BetStop sets its own rules, where early cancellation is possible after at least 3 months with a statutory declaration of having seen a counsellor or GP. Set the longest period you can picture living with.

What happens during a cooling-off period?+

Play and deposits stop for the days you agreed, while your balance and history stay untouched. Once the period ends, the account reopens on its own and you can log in as usual. Nothing is deleted, so you return to the same profile.

How do I shut my account down permanently?+

Message [email protected] from your registered email address and ask for closure. Support confirms it in writing and the account stays closed. If you want betting blocked at other providers too, BetStop is the step that reaches beyond us.

Where do I change a deposit limit I picked earlier?+

The same tools panel in your profile holds it, so no call is needed. A lower cap suits most players and a higher one deserves a second look. Our support team answers any question about finding the panel around the clock.

Who can I call about a relative's gambling?+

The National Gambling Helpline on 1800 858 858 advises relatives as well as players, free of charge and at any hour. Counsellors there can explain what support exists locally and how to start a calm conversation. Gamblers Anonymous Australia also runs meetings families draw on.